Carroll's installed our granite countertops in the kitchen and bathroom- they are contracted through Lowes in Hartselle, Al. I give them zero stars for reasons that vary from rude customer service to a crack in the granite that Kyle Carroll refused to acknowledge. We had several professionals look at the "crack" in the granite on our kitchen countertops and every single one said it is an "unacceptable crack". When we approached carroll's about this, Kyle looked at it and said it's a "fissure" and to be expected with granite. The crack is from the top to the bottom and extends from the front to the back. Kyle explained to us that he puts in granite for "million dollar homes with "fissures" bigger than this". I would hate to be those home owners!! Our "fissure" can be felt, clearly seen, and will catch a fingernail (everything we read that confirms this is a crack and not a fissure). The only people that were kind to us during the entire process were the installers and the drafter that took the measurements. I had only 3 phone calls with the front office and they were short and rude each time. Not one call (to confirm the delivery time, to check the balance due, or to ask a question about the process) ended with a kind gesture on their part - each time just hung up without saying "thank you" or "have a nice day" or anything of that sort. I can only assume we were treated this way because we are in our early 30's and we do not have a "million dollar home" - we only spent 3k and not 100k. I was very disappointed with what the company stands for and the lack of responsibility they take for the mistakes and customer service.
Carroll S Contemporary Design is a US Home Goods Store based in Addison, Alabama. Carroll S Contemporary Design is located at 23585 Co Rd 41, Addison, AL 35540, USA.
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