1
23585 Co Rd 41, Addison, AL 35540, USA
Addison, Alabama 35540
+1 256-462-3540

Carroll's installed our granite countertops in the kitchen and bathroom- they are contracted through Lowes in Hartselle, Al. I give them zero stars for reasons that vary from rude customer service to a crack in the granite that Kyle Carroll refused to acknowledge. We had several professionals look at the "crack" in the granite on our kitchen countertops and every single one said it is an "unacceptable crack". When we approached carroll's about this, Kyle looked at it and said it's a "fissure" and to be expected with granite. The crack is from the top to the bottom and extends from the front to the back. Kyle explained to us that he puts in granite for "million dollar homes with "fissures" bigger than this". I would hate to be those home owners!! Our "fissure" can be felt, clearly seen, and will catch a fingernail (everything we read that confirms this is a crack and not a fissure). The only people that were kind to us during the entire process were the installers and the drafter that took the measurements. I had only 3 phone calls with the front office and they were short and rude each time. Not one call (to confirm the delivery time, to check the balance due, or to ask a question about the process) ended with a kind gesture on their part - each time just hung up without saying "thank you" or "have a nice day" or anything of that sort. I can only assume we were treated this way because we are in our early 30's and we do not have a "million dollar home" - we only spent 3k and not 100k. I was very disappointed with what the company stands for and the lack of responsibility they take for the mistakes and customer service.

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Carroll S Contemporary Design — Home Goods Store in Addison

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Carroll S Contemporary Design

Home Goods Store at 23585 Co Rd 41, Addison, AL 35540, USA. Here you will find detailed information about Carroll S Contemporary Design: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    8:00 AM – 4:00 PM
  • Tuesday
    8:00 AM – 4:00 PM
  • Wednesday
    8:00 AM – 4:00 PM
  • Thursday
    8:00 AM – 4:00 PM
  • Friday
    8:00 AM – 4:00 PM
  • Saturday
    Closed
  • Sunday
    Closed

Rating

5
/
5
Based on 1 reviews

Contacts

Categories:
State:
Alabama
Address:
23585 Co Rd 41, Addison, AL 35540, USA.
City:
Addison
Postcode:
35540

About Carroll S Contemporary Design

Carroll S Contemporary Design is a US Home Goods Store based in Addison, Alabama. Carroll S Contemporary Design is located at 23585 Co Rd 41, Addison, AL 35540, USA.


Please contact with Carroll S Contemporary Design using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Carroll S Contemporary Design opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Carroll S Contemporary Design

  • Samantha
    Added 2013.07.19
    Carroll's installed our granite countertops in the kitchen and bathroom- they are contracted through Lowes in Hartselle, Al. I give them zero stars for reasons that vary from rude customer service to a crack in the granite that Kyle Carroll refused to acknowledge. We had several professionals look at the "crack" in the granite on our kitchen countertops and every single one said it is an "unacceptable crack". When we approached carroll's about this, Kyle looked at it and said it's a "fissure" and to be expected with granite. The crack is from the top to the bottom and extends from the front to the back. Kyle explained to us that he puts in granite for "million dollar homes with "fissures" bigger than this". I would hate to be those home owners!! Our "fissure" can be felt, clearly seen, and will catch a fingernail (everything we read that confirms this is a crack and not a fissure). The only people that were kind to us during the entire process were the installers and the drafter that took the measurements. I had only 3 phone calls with the front office and they were short and rude each time. Not one call (to confirm the delivery time, to check the balance due, or to ask a question about the process) ended with a kind gesture on their part - each time just hung up without saying "thank you" or "have a nice day" or anything of that sort. I can only assume we were treated this way because we are in our early 30's and we do not have a "million dollar home" - we only spent 3k and not 100k. I was very disappointed with what the company stands for and the lack of responsibility they take for the mistakes and customer service.
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